Frequently Asked Questions
Got questions? We’ve got answers, whether you’re managing a short-term rental or running a growing business, here’s what you need to know about working with us.
For Airbnb & Short-Term Rental Hosts
What’s included in a property setup?
We handle Wi-Fi installation, smart lock configuration, security camera setup, and remote monitoring and more – all customized to your property.
Do I need to be onsite for setup?
Nope! As long as we have access and internet, we can handle everything. We’ll coordinate with you or your property manager for access.
Can I manage the smart devices myself?
Yes! We can either set it up under your account or manage everything on your behalf. You choose how hands-on you want to be.
What happens if something breaks or stops working?
Just contact us. With our monthly support plan, we provide remote troubleshooting and on-site support if needed.
Can I add more devices later?
Absolutely. We can scale up your setup as your needs grow—whether it’s new cameras, additional locks, or other smart tech.
For Small-to-Medium Business
What’s included in your MSP services?
We offer helpdesk support, endpoint monitoring, software updates, backup management, cybersecurity guidance, and more—tailored to your business needs.
Do you offer on-site or remote support?
Both! We provide fast remote support for most issues and offer on-site visits for businesses in the Chattanooga area.
Do you help with cloud migrations?
Yes. We specialize in Azure and Office 365 migrations, including planning, execution, training, and support post-migration.
Can you work with our internal IT team?
Of course! We can act as an extension of your team or handle projects and support while they focus on bigger initiatives.